Cover that doesn't depend on one person turning up
Halo Desk is a medically-trained team, not a single desk — so when your secretary is off sick, on leave, or has resigned, the practice keeps running. Built and used by a practising surgeon.
Nothing dropped when one person is out
Cover is handled as a system, not a single person. Calls are answered, post keeps moving, billing goes out on time — whether your secretary is off sick, on leave, or has just resigned. The work continues because it was never one person’s to carry alone.
A dependable, medically-trained unit
Medically trained — nurses, physios, pharmacists who already know a clinic. Johanna anchors the desk by name; the rest is a real, growing team, not a roster of strangers.
Patient data, looked after the same way
Patient records stay in the UK. Only the people working on your practice can see them, and every change is logged under UK GDPR.
The information travels over what Halo Desk describes as “the VPN the NHS uses” — the founder’s account, to be evidenced before launch and not yet stated as fact.
The certifications a practice expects — DSPT and Cyber Essentials among them — are intended and described as an approach, not yet held.
One desk, and everything balanced on whether it's staffed
A second call comes in and no one is free to take it. A referral waits in an inbox only one person opens. The week they are away, nothing pauses — it banks up for their return.
It isn’t bad management. With everything resting on one desk, a single absence is all it takes to fall behind — by default.
Shared cover, for less than one salaried desk
One salaried secretary is a single point of cover — and a single point of failure. A shared team keeps cover up for less than that one loaded salary, because the cost is spread across practices, not stacked on your payroll.
Founded by a surgeon, run by a team
Robbie Walker, a practising surgeon, built Halo Desk and works in it — as one part of the team, not the person the practice leans on. The point of Halo Desk is that no single name carries it, his included.
Start with cover, scale when you need to
Fractional
The cover entry point. For the weeks your secretary is off sick, on leave, or has resigned — we keep the practice running.
Practice
The everyday partner once cover becomes the norm.
Enterprise
For groups and multi-clinician practices.
Bespoke Placement
One named person, placed with your practice.
Most practices start with Fractional, for the cover gap, then scale. Tell us where yours is.
What dependable cover costs
Under £25k
all in, no add-ons
One secretary, plus the cost of covering their gaps — agency hours, overtime, the work that simply waits — runs past a single salary. A shared team is all of it, covered, for under that.
Tell us where the cover gaps are
Send a note about how your practice is staffed now. A person replies — no portal, no account.
No long contract. Medically-trained team. Cover that doesn’t depend on one desk.